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Inbound Technical Support/Customer Service - Lindon, Ogden, West Valley

About the Company
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 120,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.
About the Position
Demonstrate advanced product knowledge and the ability to solve customer issues.
Resolve customer issues
First call resolution
Open and manage trouble ticket system for User issues, Voice Network, Data Network, Video Network and OS issues.
Be patient, courteous and friendly with customers
Demonstrate a positive attitude at all times
Solve technical problems in a timely manner
Complete all assignments within time frames.
Adhere to all work schedule assignments
Support management directives and adhere to all Teleperformance policies.
Qualifications:
Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems.
One year of Technical Support & Network service experience in a related field preferred.
Knowledge of the Microsoft Office Products - Excel, Access and Word.
Excellent verbal and written communication skills.
Ability to work independently and multi-task.
Must be at least 18 years of age.
Must have a high school diploma or equivalent.
Must be able to pass a federal background check and complete a drug test.
Phone: 801-257-6079
apply online at teleperformance.com or in person at any of of the three Utah locations.
Lindon, Utah
380 Technology Court
Across from Home Depot
Salt Lake City, Utah
1991 S. 4650 W.
Ogden
2261 Grant Avenue
All offices accept applications Monday thru Friday 8am to 4pm

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