Virtual Customer Care Advisor
Job summaryAs a Customer Care Advisor, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness.
This position is fully remote and you'll be working from home virtually.
This role will require you to work a flexible reduced hour schedule that may start and end outside of normal business hours.
This position is 30-39 hours per week but may require additional or fewer hours due to business requirements.
The Salary for this role is $16.
00/hour.
MUST CURRENTLY RESIDE WITHIN THE STATE OF UTAH TO QUALIFY Core
Responsibilities:
Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions Manage both inbound and outbound calls Proactively identify solutions to questions you anticipate our customers having in each interaction Take a hands-on approach to resolving every issue, owning it from start to finish or parting with pharmacist and pharmacy staff if clinical advisement is necessary Provide best-in-class service experience for our customers while working in a fast-paced environment Help answer customer inquiries regarding their insurance and copays, as well as shipping needs Provide our customers with technical support when navigating pharmacy.
amazon.
com Serve customers in a timely manner to ensure we are maximizing our relationship with them Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is fully remote and you'll be working from home virtually.
This role will require you to work a flexible reduced hour schedule that may start and end outside of normal business hours.
This position is 30-39 hours per week but may require additional or fewer hours due to business requirements.
The Salary for this role is $16.
00/hour.
MUST CURRENTLY RESIDE WITHIN THE STATE OF UTAH TO QUALIFY Core
Responsibilities:
Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions Manage both inbound and outbound calls Proactively identify solutions to questions you anticipate our customers having in each interaction Take a hands-on approach to resolving every issue, owning it from start to finish or parting with pharmacist and pharmacy staff if clinical advisement is necessary Provide best-in-class service experience for our customers while working in a fast-paced environment Help answer customer inquiries regarding their insurance and copays, as well as shipping needs Provide our customers with technical support when navigating pharmacy.
amazon.
com Serve customers in a timely manner to ensure we are maximizing our relationship with them Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship.
Estimated Salary: $20 to $28 per hour based on qualifications.
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